Call routing issues (Resolved)
  • Priority - Critical
  • Affecting System - Phone Service
  • Users may have been experiencing call failures to certain numbers. We have identified anaissue with our main upstream carrier, and have temporarily rerouted calls to our backup carrier until this issue is resolved.

  • Date - 01/30/2018 13:49 - 01/30/2018 15:30
  • Last Updated - 02/03/2018 01:36
Zimbra Server 1 Slow (Resolved)
  • Priority - High
  • Affecting Server - Zimbra
  • Zimbra Server 1 is running slow for users currently. It is being migrated to a new system and should be back to normal shortly.

  • Date - 08/16/2016 09:39 - 08/17/2016 17:27
  • Last Updated - 01/26/2017 16:28
Datacenter - UPS Failure (Resolved)
  • Priority - Critical
  • Affecting System - All Services
  •  


    Tek-IT has been experiencing problems with its datacenter UPS since approximately 10:00 a.m. on Wednesday, January 27. Users have been intermittently disconnected from all services. 

    Teams is currently working to resolve the issue. Staff is on site replacing the damaged units and service is expected to resume shorty. Please check the Current Status of Tek-IT Services web page <http://portal.tek-it.ca/serverstatus.php> for the latest information.

    Thanks for your patience and understanding.


    Tek-IT
    support@tek-it.ca

  • Date - 01/27/2016 00:00 - 01/27/2016 22:12
  • Last Updated - 01/27/2016 22:12
Core Network - Scheduled Upgrade (Resolved)
  • Priority - High
  • Affecting System - All Systems
  • Tek-IT will be performing upgrades on our core routing network. This will possibly result in a brief outage for all services from 01/29/2016 23:59 to 01/30/2016 01:00. Outage should not last more than3 minutes for all services. If you continue to have issues after this time, please contact us so that we may resolve your issue as soon as possible.

  • Date - 01/29/2016 23:59 - 08/18/2016 17:12
  • Last Updated - 01/26/2016 01:02
Network Outage (Resolved)
  • Priority - High
  • In order for TeraGo to maintain a high degree of network stability and availability to our customers, it is sometimes necessary for us to implement emergency repair on our network infrastructure.

    We will be implementing a emergency repair activity within the Tek-IT network that will affect all service.

    This repair window will begin at October 10, 2015 02:00AM  and end at 02:30AM EST.

    We do not anticipate that your service will be affected for the entire duration of the maintenance activities, but there will be at least one event that will affect your service for up to 15 Minutes

    We regret any inconvenience this may cause and thank you for your patience while we complete this activity.

  • Date - 10/10/2015 02:00 - 12/13/2015 02:12
  • Last Updated - 10/01/2015 16:22